CEU Catalog

The truth behind common billing and compliance misconceptions.

$40.00

Almost every EMS agency faces a daily challenge when they interact with the police and other law enforcement agencies who demand patient information from your organization or your crew members.  Another common situation is dealing with attorney requests for patient information.  Ambulance services also have to field requests from patients, family members, personal representatives and others. This session will cut through some of the fog that has fallen over these areas of HIPAA compliance, and tell you exactly in which circumstances you can release PHI to law enforcement officers, attorneys, patient representatives, and others.  We’ll also tell you how to properly document those disclosures so they can’t come back and bite you down the road.

$40.00

Likely enduring changes from COVID-19, what will stay forever, what is temporary.  Treatment in place via telehealth, transport to alternative desitinations though telehealth triage, more prudent use of ambulance services.

$40.00

Whether your patient was involved in an accident or you’re now taking him to court to collect an unpaid bill, there’s a chance that your patient is represented by legal counsel.  As much as your patient’s lawyer may try to convince you that you have no right to collect your payment, or tries to get you to hold off on collecting with a “letter of protection” or similar agreement, the truth is that having a lawyer in the picture doesn’t have to screw up your revenue cycle.  We’ll teach you how to get the money your agency is legally entitled to when your patient has a lawyer, and help you separate fact from legal baloney in the process. 

$40.00

A major obstacle to accurately assessing and processing ambulance claims is getting the information we need from facilities. This session will discuss strategies to improve the “flow of information” and outline examples of the good, bad, and the “nonresponsive” information that EMS agencies get from their partner facilities. We will also address specific documentation that you can obtain from those facilities to help support claims for payment for the valuable services that you provide to the facility’s patients.

$40.00

Documentation expectations for refusals, treatment-in-place, alternative destinations and other non-transport situations.

$30.00

Most EMS agencies have a robust Quality Improvement (QI) process.  And some agencies have good compliance programs in place.  But we’ve found that most EMS agencies haven’t effectively closed the loop between QI and compliance.  This session will explore the importance of connecting your compliance activities to your QI program, and how you can make compliance an integral part of everyone’s job.  We’ll tell you how to implement critical Compliance Performance Indicators into your agency’s QI program and make it focus on more than clinical care alone. 

$60.00

How are compliance concerns reported and handled effectively within your organization and how to improve your compliance efforts using the folks already in your organization.

$30.00

The good news is that fewer patient accounts are self-pay.  But the bad news is that many commercial payers send payment directly to the patient, and your billers are left chasing down the patient for your agency’s money.  And with increasing deductibles and copayments under the ACA, patient balances can’t be neglected.  This session will review ten effective strategies for collecting unpaid balances within the law – and help your agency avoid taking a hit on those “tough” accounts.

$40.00

Mistakes happen that can lead you down the road to an investigation, audit, or false claims act lawsuit. After years of accumulated experience from across the country, we’ve identified the “top 10” mistakes that we see – from billers and practitioners - that can easily be identified and avoided. Left undetected, these mistakes can lead to serious legal trouble. We’ll provide concrete strategies for eliminating each of these mistakes which will help streamline your operation.

$50.00

Real life scenarios are presented to help you understand the rules and regulations of HIPAA.

$40.00